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Important Notes
- Check your homeowner's insurance.
Some policies cover property in transit.
- Consider purchasing short-term insurance
that covers the move if your property is very valuable.
- Unlike most property insurance, valuation
does not automatically pay for any damage. It must be clearly
shown that the mover was responsible for the damage.
- Items in boxes not packed by the mover
are not covered, unless the outside of the carton provides clear
evidence that the entire box was damaged during the move.
- The mover is responsible for any electronic
item that does not function after the move only if there is clear
evidence that the item was dropped or mishandled during the move.
- The customer has nine months after
the move to file an initial claim against the mover.
- The mover is legally obligated to
acknowledge any claim within 30 days and to resolve it or offer
a settlement within 120 days.
- The customer is legally responsible
to pay for the move, even when claiming extensive damages. The
customer must go through the claims process to receive compensation
for any damages.
- If a settlement cannot be reached,
the customer either can sue the mover or seek arbitration.
- Check with your Better Business Bureau;
often it will be able to provide you with a company's track record
in handling claims.
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