Billing Disputes
There are two types of estimates:
Non-bindingestimates give you a general
idea of the cost of your move. Movers are not held to non-binding
estimates and the final charges can be higher or lower than the
estimated amount. The actual cost of the move will be in accordance
with the mover's published tariffs and the mover is legally obligated
to collect this amount.
With the binding estimate, the most
the mover can collect is 110% of the original estimated amount at
the delivery time. If there are any more charges over this amount
for additional costs you are required to pay that within 30 days.
If you requested or require more services than those included in
the bill, the mover is allowed to demand payment for those services
at the time of delivery. With a binding estimate, you pay the price
set even if the shipment weighs less or more. This only covers the
goods listed on the estimate. Adding extra items to the move's invalidates
the agreement. A mover has the right to charge extra for any additional
service that necessitates the completion of the job, even if the
customer did not order it. For example, you may believe that a table
that was broken during the move is worth , but the mover claims
it is only worth because the table was damaged prior to loading.
If you feel that you have been overcharged, you may file a claim
for overcharge with the mover. If you receive an unsatisfactory
response from your mover, you may wish to contact the Federal Highway
Administration. |
