| Relocation is never an easy process. Unfortunately, not every move
will go smoothly.
Common complaints against movers fall
into three categories:
- The mover did not arrive or deliver
at the appointed date or time.
- The price of the move far exceeded
the estimated cost, or the mover is requesting more money before
performing the delivery.
- There were items lost of damaged
during the transit and the mover and customer disagree on how
to settle the claim.
Delay Claims
A mover is obligated to pick up and deliver shipments on the requested
date or time or during the time period stated on the "Bill of Lading."
This is called "reasonable dispatch." An inconvenience claim may
be filed with the mover should these dates be missed. The amount
of money that this type of claim is worth equals the expense incurred
during the delay in your shipment. Be sure to keep all receipt's
for goods and services during the delay. Should you wish to file
such a claim, it must be done within 9 months of the date of delivery
of your shipment. Some movers ship goods under a different arrangement.
They have different guaranteed pickup and delivery dates. This agreement
usually has a different time period, (30 days). You must file the
claim in the time period given in the mover's tariff. Should the
mover respond unfavorably, you may contact the Federal Highway Administration.
Federal Highway Administration (HPS-10)
Office of Motor Carriers - Room 3100
400 Seventh Street, SW
Washington, DC 20590 |
