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2. How do I know if my car is
insured?
The company with whom you contract to transport your vehicle should
provide adequate insurance to protect against driver negligence. Ask
for a copy of the "certificate of insurance" and familiarize yourself
with the types of coverage provided. Most companies specifically exclude
road damage, damage or theft of personal items left in the car, small
nicks & dents, and glass breakage. If you want to verify or supplement
the coverage, call your current automobile insurance agent.
Beware of shipping your car with a company that is exclusively a "broker."
Many of these companies do not own trucks and depend upon the carrier
that actually carries your car to provide insurance. If the truck
driver's insurance coverage has lapsed for any reason, you will be
unprotected.
3. How do I find out when my car will arrive?
All reputable companies have customer service representatives who
can provide information about where your vehicle is in the transport
process. Be aware that most companies use "estimated" dates since
it is impossible to schedule vehicle freight precisely. Some companies
do offer an optional "guaranteed" or premium service that assures
a specific date of delivery.
4. When & how do I pay?
While some car transport companies may not require payment in advance,
others require a deposit (10-25% of the total cost), or full payment
in advance. If a deposit is given, the amount due (C.O.D.) is always
required at time of delivery -- oftentimes with a cashiers check or
cash. If full payment is required prior to car transport, consider
using a credit card so that charges may be reversed if circumstances
warrant such actions.
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